Job Summary
The Compliance Officer will be responsible for monitoring, detecting, investigating, and preventing fraudulent activities across Bumpa’s platforms. This role also owns end-to-end chargeback management, ensuring timely escalation, response, resolution, and accurate deductions or recoveries. You will work cross-functionally with Product, Engineering, Customer Success and Operations to minimize fraud losses, enforce risk controls, and improve overall platform safety and compliance.
Job Details
Fraud Monitoring & Detection
- Monitor merchant activities, transaction patterns, system alerts, and shopper reports for anomalies.
- Analyze data from the Fraud Reporting System and internal risk tools to flag suspicious behavior.
- Identify high-risk merchants, accounts, or transactions for further investigation.
Fraud Investigation & Case Management
- Investigate fraud incidents end-to-end—from report intake to resolution.
- Review fraud reports from shoppers and merchants, distinguishing genuine disputes from fraudulent activity.
- Conduct merchant reviews for identity inconsistencies, policy violations, or high-risk behavior.
- Handle all dispute and fraud-related communication with merchants.
- Maintain detailed documentation, timelines, and evidence for all fraud cases.
- Prepare clear case summaries to support merchant sanctions, recoveries, or account restrictions.
Chargeback Management (End-to-End Ownership)
- Own the full chargeback lifecycle—from escalation and evidence gathering to response, resolution, and closure.
- Coordinate with Support, Operations, banks, and payment partners to manage chargeback timelines and requirements.
- Prepare and submit chargeback responses with accurate documentation and transaction evidence.
- Track chargeback outcomes, including approvals, reversals, losses, and deductions.
- Ensure correct application of chargeback deductions or recoveries to merchant wallets or settlements.
- Analyze chargeback trends to identify root causes and recommend preventative controls.
Compliance & Risk Controls
- Ensure adherence to internal risk and compliance policies during merchant onboarding and activation.
- Recommend updates to KYC/KYB processes based on emerging fraud and chargeback trends.
- Maintain compliance with CBN, AML/CFT, PCI DSS, and other relevant regulatory requirements.
- Conduct periodic reviews of fraud controls, merchant risk exposure, and compliance procedures.
Fraud Prevention & Strategy
- Identify gaps in fraud and chargeback controls and propose improvements to Product and Engineering teams.
- Support the implementation of fraud-preventive rules, risk scoring models, and automated alerts.
- Collaborate with Product to define data signals and workflows for improved fraud detection.
- Provide guidance and training to Support, Sales, and Ops teams on fraud patterns and chargeback prevention.
Reporting & Documentation
- Prepare weekly and monthly fraud and chargeback reports, including trends, loss rates, recovery rates, and merchant risk insights.
- Maintain accurate logs of all investigations, chargebacks, and compliance checks.
- Track the effectiveness of fraud controls and update dashboards for leadership visibility.
Qualifications
- Bachelor’s degree in Finance, Risk Management, Economics, Business, Law, or a related field.
- 1-3 years of experience in fraud analysis, compliance, trust & safety, risk management, or fintech operations.
- Hands-on experience managing chargebacks, disputes, or payment reversals.
Skills
- Strong analytical and investigative skills with high attention to detail.
- Ability to interpret transaction data, identify patterns, and make data-driven decisions.
- Understanding of fintech payments (cards, transfers, POS) and common fraud vectors.
- Excellent written and verbal communication skills.
- High integrity, confidentiality, and ethical handling of sensitive data.
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