Complaint and Feedback Mechanism (CFM) Assistant at Community Health, Justice and Peace Initiative for Development (JDPH)

Community Health Justice and Peace Initiative for Development (JDPH) is recruiting for the position of Complain and Feedback Mechanism (CFM) Assistant who will carry out the following:

Roles and responsibilities

• Assist the Protection Officer in working with program staff and beneficiaries to develop structure and methods for managing the complaints and feedback in the field as well as maintaining the integrity of information received.
• Manage CRM database by ensuring proper documentation and segregation of CRM data including complaints received, investigated and responded to as well as providing detailed summaries of complaints issues to feedback to the program team during monthly and quarterly meetings/reports.
• With support from the Protection Officer ensure the collection of quality complain and feedback across the project locations.
• Assist in programme updates for management and internal information sharing
• Assist in handling, documenting, confidentiality and security of all informational related to feedback and complaints from beneficiaries
• Support Complaints and Feedback Mechanism, including communicating responses to complainants; liaise with programmes to ensure prompt follow-up on feedback and complaints received
• Work with field teams to collect information on potential case studies and success stories
• Any other official duties as may be assigned.

Requirements

• Bachelor's Degree preferably in Social Sciences and Development Studies or other relevant discipline
• Minimum of 1-year relevant working experience.
• Fluency in Hausa and English.
• Strong analysis skills (qualitative and qualitative)
• Strong cultural awareness and sensitivity
• Good understanding of complex emergencies and crisis contexts
• Demonstrated skills in management, teamwork and consensus building
• Excellent communication skills and a willingness to be respectful, kind, sensitive and empathize with all beneficiaries and their care givers.

We Offer

• Contract length: 5 Months with the possibility of extension
• Start date: As soon as possible.
• Location: Fune LGA Yobe State