Community Manager at The Space

Job Description:
Our client is looking to hire a female community manager who will make customers feel welcome and at ease. As community manager, you are responsible for managing, improving, and leveraging
relationships within the coworking space. You will be in charge of all operational functions e.g. facility management - ensuring the coworking space is clean, inventory is updated, and vendors deliver without disruption. Member Management - develop a system to manage space, member invoices, and client issues. Marketing – Manage marketing campaigns and engagement through email and phone. Business Development and Sales – Conduct onsite tours, CRM, follow up with leads, and sign members up. Provide administrative support across the organization, and manage
the entire community.
Responsibilities:

• Understand & amplify the total customer experience
• Welcome members and guests on arrival
• Provide information and support as required by members and guests via email, telephone or in person
• Create and implement processes
• Coordinate other support personnel, handle all vendor negotiations and update vendor logbooks
• Ensure all utility and governance related bills are treated when due
• Ensure office supplies are always available and keep accurate inventory of stock and
• reorders
• Keep updated records of office expenses and costs
• Arrange travel and logistics when necessary
• Ensure maintenance and repairs are carried out when due
• Update calendars and schedule meetings
• Perform other clerical duties such as filing, photocopying, printing and scanning
• Send out invoices and receipts when due
• Update client database frequently
• Manage social media pages as required
• Identify community initiatives that will keep the community engaged.

Requirements:

• University degree
• Female
• Must live within Lagos Island
• Must be process oriented
• Experience with increasing responsibility in either a sales or customer service role
• Demonstrated project management skills
• Experience managing corporate social media campaigns
• Passion for the community
• Interest in working independently with only occasional interactions with the owners
• Fluent in English