Community Manager at Miva Open University

OVERALL FUNCTION

• As a Community Manager, you will be responsible for developing, implementing, and overseeing community engagement initiatives across various online platforms and offline events.
• You will serve as the bridge between our brand and our community, fostering positive interactions, providing support, and promoting a sense of belonging. Your goal will be to create a thriving, inclusive, and enthusiastic community that aligns with our company's values and goals.

Role and responsibilities

• Develop and manage Community engagement strategy.
• Develop, manage and supervise engagement activities for students, internal and external stakeholders.
• Gather data on the interests, needs, and concerns of students and the student body. Utilize surveys, focus groups, and social media analysis to identify activities for efficient and effective student engagement.
• Identify and other a wide range of activities that cater to various interests, including academic, cultural, social, recreational, and service-oriented opportunities for students.
• Promote, sponsor, host/co host events and activities.
• Ensure that all activities are accessible and inclusive to all students.
• Utilize communication channels to share information that is clear, concise, and visually appealing to capture students' attention and participation through social media platforms, email newsleers, online posters, etc. to promote activities and events.
• Implement digital platforms and tools to enhance the accessibility and engagement of activities.
• Encourage students to take an active role in shaping the campus community by providing opportunities for them to lead, volunteer, or participate in the planning and execution of activities.
• Assess the effectiveness of engagement initiatives through tracking, collation and analysis of relevant data.
• Create and coordinate community outreach including advertisements, events, communications, programmes, promotions, etc. aimed at students, academicians, and general public.
• Drive student insights, critical business issues and opportunities.
• Provide community feedback to the management and stakeholders.
• Use analytics tools to measure the performance and impact of community strategies and make data-driven decisions.
• Continuously monitor industry trends to identify opportunities for improvement and innovation, and to adapt accordingly.

Qualification and Skills

• A bachelor’s degree in any field with a proven track record in people facing roles and community mobilization.
• Previous work experience as a community manager or similar role is desirable.
• Experience in planning and leading initiatives.
• Ability to identify and track relevant KPIs
• Excellent interpersonal and presentations skills
• Flexible team player with a collaborative and inclusive style; ability to inspire and develop others
• Good judgment, integrity, maturity and fairness in dealing with people and confidential information
• Solution-oriented for problem solving and analytical skills, combined with capability of thinking through nuanced and complex situations; ability to navigate ambiguity at ease.