Community Manager at Harvesters International

• As a community manager at Harvesters International Christian Church, you will be a custodian of our online communities.
• Your role will be to safeguard our online presence, ensuring that we are represented as positively and as authentically as possible.
• You will also nurture our online communities, engaging them constructively, communicating their needs to the Church and nurturing their growth in Christ through edifying content and interactions.
• You will become our apostle, standing in place of our pastors and able to speak in their name on all community communications.
• You will be a digital steward, serving the curious and questioning, looking for a church to call home and report to Head of strategy and communications.

Job responsibilities

• Provide engaging text, image and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organise and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR and Communications teams to ensure brand consistency
• Liaise with Development and Sales departments to stay updated on new products and features
• Setting and implementing social media and communication campaigns to align with vision & mission of the Harvesters brand/Church
• Providing engaging text, image and video content for social media accounts
• Responding to comments and customer queries in a timely manner
• Proactively foster a sense of community on a social media platform: crafting content that prompts responses or conversations, coordinating contests, or producing other interactive content.
• Formulate and implement strategies that will build both the engagement rateand your customer loyalty
• You will be in charge of responding to comments and DMs on social media and provide answers to questions and offer customer support.
• Analysing data to assess community engagement
• Set and implement social media and communication campaigns to align with marketing strategies.
• Build relationships with customers, potential customers, industry professionals and journalists.
• Stay up-to-date with digital technology trends

Qualification /Requirements

• HND/BSc/MSc in Marketing or any other relevant field
• Proven work experience as a community manager in top organization, NGO or church
• Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics
• Excellent verbal communication skills
• Excellent writing skills
• Hands on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channel
• Attention to detail and ability to multitask