Community Manager at FoodCourt

Position Overview

• The Community Manager is responsible for managing and growing the brand’s online presence across digital platforms.
• This role focuses on social media engagement, content creation, community building, and relationship management to support brand awareness, customer loyalty, and overall engagement goals.

Key Responsibilities

• Social Strategy Execution: Develop and implement social media strategies that drive awareness, engagement, and growth across key platforms.
• Content Creation: Create, schedule, and publish compelling, on-brand content tailored to various audiences across platforms such as Instagram, Facebook, Twitter, and TikTok.
• Online Engagement:
  Monitor social media channels for comments, messages, and brand mentions. Respond to inquiries and feedback in a timely and professional manner.
• Community Building:
  Foster a vibrant and interactive online community by initiating and participating in conversations that reflect the brand’s voice and values.
• Influencer Engagement:
  Identify, engage, and collaborate with influencers, brand advocates, and partners to extend brand reach.
• Performance Monitoring:
  Track and analyze engagement metrics and content performance. Use insights to refine strategies and optimize community impact.
• Trend Awareness:
  Stay up-to-date with current social media trends, platform updates, and industry best practices to keep the brand relevant and engaging.

Requirements

• Bachelor's Degree in Marketing, Communications, Media Studies, or a related field
• 2 – 3 years of experience in community management, social media, or digital marketing
• Strong communication skills – both written and verbal
• Proficiency with major social media platforms and content management tools
• Creative, proactive, and customer-centric mindset
• Basic content creation or design skills (e.g., Canva, CapCut, Adobe tools) – a plus
• Ability to manage multiple platforms and respond to community needs efficiently