Community Manager at Divest

About the job

• We’re seeking a dynamic, organized, and people-centric community manager to lead and grow our student and ambassador communities.
• You will be at the forefront of nurturing relationships, boosting engagement, and converting community efforts into measurable growth in downloads and signups.

Job Expectations

Community Programs Management

• Oversee and grow our vibrant community, including recruitment, onboarding, training, and ongoing engagement.
• Manage community initiatives
• Monitor and optimize the performance of these groups to ensure KPIs (downloads, signups, and engagement metrics) are consistently met.

Engagement & Activation

• Leverage groups to host webinars, Twitter Spaces, and LinkedIn Live sessions to boost brand visibility.
• Develop strategies to encourage ambassadors to share Divest content and campaigns across their networks.
• Provide content ideas and resources to ambassadors to support their outreach activities.

Performance Monitoring & Reporting

• Track and analyze KPIs such as community size, activity levels, referral downloads, and signups.
• Provide regular performance reports with actionable insights to improve program outcomes.

Community Expansion & Strategy

• Recommend innovative ways to expand Divest community footprint across universities, online groups, and social platforms.
• Collaborate with marketing to design incentive structures and campaigns for ambassadors.
• Keep up to date with community management best practices and apply them to Diverse programs.

Onboarding & Support

• Design and execute onboarding processes for new campus and community ambassadors.
• Serve as the primary point of contact for ambassadors, answering questions and providing support.

Critical Competencies

• 2+ years of experience in community management, student programs, or ambassador marketing (preferably in tech, fintech, or crypto).
• Strong organizational and communication skills; able to manage multiple programs simultaneously.
• Experience hosting or coordinating webinars, Twitter Spaces, or similar live online events.
• Data-driven mindset with the ability to monitor and report on KPIs.
• Familiarity with social media platforms (Twitter, LinkedIn, WhatsApp, Telegram, Clubhouse) and community tools (Discord, Slack, Google Sheets, analytics tools).
• Passion for fintech, crypto, or community building.

Cultural Competencies

• Entrepreneurial and experimental — thrives in a startup environment.
• Bias for action and growth, not afraid to fail fast and learn quickly.
• Mission-driven and passionate about expanding financial access in Africa.
• You work well with people of different backgrounds, identities, values and cultures
• You listen well, seek to understand and respond with empathy
• You give and take constructive feedback to and from colleagues at any level
• You are extremely curious and love working collaboratively
• A knack for continuous growth, learning and knowledge sharing