Community Manager at Del-York Group

Description 

• The ideal candidate will be responsible for managing and engaging with online communities in a way which builds brand awareness.
• The candidates will act as the primary point of contact for the community, addressing concerns and feedback.
• The role involves engaging with the students, creating engaging content, and acting as the bridge between the students and the organization.

Key Responsibilities
Community Engagement & Growth:

• Build, nurture, and engage with the brand's online and offline communities.
• Monitor conversations, respond to queries, and encourage discussions.
• Develop strategies to increase community growth and participation.
• Maintain accurate records of student attendance, grades, and assessments.
• Participate in departmental meetings and contribute to curriculum planning and program reviews.

Content & Communication:

• Organize webinars, live chats, and events (both virtual and in-person) to foster interaction.
• Manage and oversee community-focused content calendars.
• Collaborate with marketing and social media teams to ensure brand consistency.

Student Support & Relationship Management:

• Act as the primary point of contact for the students, addressing concerns and feedback.
• Work with support teams to escalate and resolve issues efficiently.
• Gather and relay valuable community insights to improve the program.

Analytics & Reporting:

• Track and analyze community engagement metrics and trends.
• Provide insights and recommendations based on engagement data.
• Prepare regular reports to inform strategies and measure the success of community initiatives.

Required Skills & Qualifications

• Bachelor's Degree or equivalent
• 1-3 years of experience in community management, social media, marketing, or student support.
• Strong written and verbal communication skills
• Experience with social media platforms, forums, and community-building tools
• Ability to handle crisis management and conflict resolution
• Creativity in content creation and engagement strategies
• Analytical mindset to measure success and make data-driven decisions