Community Manager at Co-Creation Hub (CcHUB) Nigeria

Job Description

• We are recruiting a Community Manager who will oversee the day-to-day operations CcHUB's co-working space, and create innovative & exciting methods to engage and manage the CcHUB Community.
• As a Community Manager, you are arguably one of the most important elements when creating and scaling a coworking vision.
• The Community Manager will identify and thoroughly understand the various groups of the CcHUB Community and will drive the awareness of CcHUB projects through creative, clear and compelling methods.

Responsibilities

• Identify, launch and manage community initiatives that will keep the CcHUB community engaged.
• Develop strategies to expand & deepen the CcHUB Community.
• Manage the physical space of the community to fit the purposes & users.
• Understand  & amplify the total customer experience (Create a sense of community among members).
• Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events.
• Monitor & report on feedback/online reviews, and also liaise with Management to relay customer feedback and insights gained from online conversations within the community.
• Build relationships with customers, potential customers, and industry professionals.
• Create a welcoming environment: onboarding and assisting community members in a friendly, patient and professional manner. 
• Maintain and monitor accurate databases across various platforms (billing, customer data etc).
• Plan monthly events, hangouts, digital engagement, workshops and seminars targeted at various community members.
• Answer, screen and forward phone calls, inquiries and requests, and handle them as appropriate. 
• Work with the Administrative Team to ensure space maintenance and management of the co-working space.

Qualifications
An ideal applicant must also possess the following:

• Bachelor’s Level or Equivalent in Communication, English, Journalism, Marketing or a related field.
• 3 years of experience in a similar role
• A keen understanding of how to create and sustain active communities in person and online.
• An understanding of community engagement and how to meet the needs of the community.
• An understanding of tools and strategies that enhance community engagement both online and offline.
• Organisational skills to handle multiple priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
• Extensive experience in stakeholder management.
• Knowledge of marketing trends and techniques.

What We Offer

• Paid time off
• Healthcare coverage
• A highly collaborative team environment that will support your professional and personal growth
• Work alongside great talent.
• A culture of learning and innovation. 
• Opportunities for career growth and training.
• Interaction with industry leaders and forward-thinking people. 
• A chance to make a social difference.
• Overall fun company.