Community Engagement Manager at Seedbuilders Innovation Hub

Job Summary

• The Community Engagement Manager is responsible for building, strengthening, and sustaining relationships between the organization and the communities it serves.
• This role develops and implements engagement strategies, fosters partnerships, increases participation, and ensures community voices are reflected in organizational initiatives and programs.

Key Responsibilities

• Act as the official, human voice of the brand, responsible for building, growing, and managing the organization's online and offline community across social media, digital platforms, forums, public events, meetings, workshops, and conferences.
• Create and publish timely, clear community content, including programs, event reminders, announcements, and updates—ensuring our community stays aligned with Seedbuilders activities and priorities.
• Create content focused on tech careers, helping career professionals navigate growth within the tech ecosystem, supporting program alumni through review sessions, job boards, interview prep clinics, and LinkedIn challenges. Executing high-impact engagement campaigns by implementing new initiatives, such as community hangouts, virtual sessions, webinars, monthly challenges, and mentorships, to increase community engagement.
• Content creation, marketing, and social media management. Managing and growing the company’s presence on various social media platforms. Creating engaging content that aligns with the target audience, community values, and guidelines, including text, images, and videos.
• Events and moderation, ensuring a smooth and fun flow of event activities by creating an engaging atmosphere. Planning and hosting virtual & physical events. Organizing webinars, virtual workshops, value-exchange activities, spotlight stories, empowerment sessions, and monthly engagement activities. Representing Seedbuilders at external events by speaking about pathways, programs, and values.
• Work on initiatives that promote Seedbuilders community growth, visibility, storytelling, onboarding, experience, and digital empowerment. Encouraging community members to create video testimonials and share their journeys across all social media platforms
• Increase followers and community members organically, improve hands-on onboarding of new members with educational content, and provide responsive community support. Increased active community participation through structured programming, activation models, program insights, weekly activations, and real-time support.
• Support our community by creating empowering experiences, driving engagement, and ensuring our community feels supported on their tech learning journey. Curating and always improving the community experience. Connecting tools to help the community and team.
• Identify potential community-related risks, manage conflicts sensitively, and ensure ethical, inclusive, and culturally appropriate engagement practices. Develop and enforce community guidelines to maintain a safe and respectful environment for all members.
• Community learning by facilitating online/physical peer learning sessions and inclusive learning forums, ensuring high-quality community engagement with at least 90% participant satisfaction.
• Participant engagement and support by maintaining active participants' attendance, engagement, check-ins via messaging groups/calls,s and learning content, monitoring and following up on low engagement, facilitating ongoing mentoring support, and coordinating targeted interventions for underrepresented groups.
• Community culture and inclusion by designing and delivering inclusive learning initiatives, promoting equitable participation practices, addressing access barriers, and fostering a positive environment where at least 90% of participants feel welcomed, respected, and supported.
• Lead communication and feedback by developing community stories or learning highlights, submitting feedback summaries, participant challenges, and improvement ideas, and planning community events and workshops.
• Monitoring and reporting by preparing and maintaining accurate participation and support records, learning activity reports with key metrics and insights, reflection and planning sessions to inform program improvement. Analyze community and social metrics and provide insights & recommendations for improvement. Turning product updates and community needs into clear, consistent communication that helps members stay informed and involved.
• Collaborating with internal teams, including program management, marketing, customer support, and product development, to ensure consistent messaging and support for community initiatives.
• Fostering a positive and inclusive community environment, encouraging active participation and interaction.

Qualifications and Requirements

• Bachelor’s degree in a related field (Master’s degree will be an added advantage).
• Demonstrable portfolio as a Community Manager, preferably in the technology/innovation ecosystem, digital skills training, or ICT education, with 4-5 years in community management
• Strong understanding of online community platforms, social media tools, and analytics.
• Familiarity with content management systems and customer relationship management (CRM) tools.
• Excellent communication, writing, and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
• Creative and strategic thinker with the ability to develop and execute innovative community engagement initiatives.
• Skilled in conflict resolution, problem-solving, and project management.
• High level of empathy, patience, and professionalism in handling community interactions.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter)
• Proven experience building community and partnerships.
• Stakeholder management, event planning, and project management skills.
• Data collection and reporting skills.
• Great attention to detail and ability to adapt quickly
• Creative storytelling and public speaking
• Content creation

Skills:

• Community Operations & Strategy: Growth & Retention, Onboarding, Advocacy Programs, Moderation, Crisis Response, Analytics, Event Coordination (virtual & in-person), Customer Advocacy & Feedback Loops.
• Platforms: Discord, Telegram, Reddit, Slack, Facebook Groups, Matrix, GitLab, WhatsApp, Signal.
• Tools: Medium, Notion, Jira, Common Room, Google Analytics, Canva, CapCut, ClickUp, HubSpot, SEMrush, Mee6, Pinterest, WordPress, Screen Studio, Video editing tools.
• Social Media Proficiency: Hands-on experience with social media management tools and platforms (e.g., Facebook, X, LinkedIn, Instagram, TikTok, Snapchat, Youtube, Threads).