Community Engagement Associate at Hugo Technologies

What You'll Be Doing

• The Community Engagement Associate will play a key role in keeping the Talent Hub community informed, engaged, and motivated — ensuring that candidates in the pipeline remain connected to Hugo’s mission while waiting for deployment.
• The ideal candidate is a creative communicator and digital community builder who can design and execute engaging experiences — including gamified activities, quizzes, surveys, and simulations — that make participation rewarding and build a strong sense of belonging within the Hugo community.

Key Responsibilities
Communication and Community Management:

• Serve as the day-to-day contact for the Talent Hub community, maintaining active, transparent, and timely communication
• Draft and send regular updates, announcements, newsletters, and event invitations across approved channels
• Maintain a community calendar of activities, ensuring a consistent flow of engagement and information
• Support the creation of FAQs, onboarding communications, and periodic updates on sourcing or assessment processes.

Engagement Activities and Campaigns:

• Design and run gamified challenges, quizzes, and learning simulations that reinforce Hugo’s values and keeps members engaged.
• Plan and coordinate virtual and in-person community activities (e.g., info sessions, competitions).
• Collaborate with the sourcing and assessments team to ensure engagement activities align with candidate readiness objectives.
• Monitor participation data and feedback to improve future programs.

Feedback, Insights, and Continuous Improvement:

• Maintain data quality standards through routine validation, cleaning, and documentation.
• Conduct community pulse surveys to understand sentiment and satisfaction.
• Track engagement metrics (e.g., activity participation, response rates etc.) and prepare weekly/monthly reports.
• Provide actionable insights to the team to enhance communication and engagement strategy.

Content and Creative Collaboration:

• Work with the marketing team to develop engaging visual and written content for the community.
• Work with the marketing team to develop engaging visual and written content for the community.
• Suggest and create creative materials such as posts, infographics, polls, and interactive simulations that support engagement goals.
• Manage basic content publishing within community platforms (e.g., email, Google Groups, or internal portals).

In-person Activity Support:

• Assist in the planning and coordination of Talent Hub events such as upskilling in-person day.
• Support logistics, registration, communications, and post-event feedback collation.

Qualifications and Experience

• Bachelor’s Degree in Communications, Marketing, Psychology, or related field.
• 2–4 years of experience in community management, communications, or talent engagement roles.
• Demonstrated ability to organize engaging campaigns or interactive activities.
• Excellent writing, editing, and communication skills.
• Proficient with communication tools such as Mailchimp, Google Workspace, WhatsApp Broadcast, or Slack communities.
• Creative mindset with attention to tone, aesthetics, and audience engagement.
• Basic data analysis or reporting experience is an advantage.

Key Competencies:

• Warm, approachable, and proactive communicator.
• Highly organized with a flair for creativity and execution.
• Empathetic, people-oriented, and motivated by helping others succeed.
• Comfortable with digital tools and virtual engagement.
• Curious, open-minded, and adaptable to feedback

What We Provide

• Hugo offers a hybrid work environment that balances employee flexibility with a collegial, fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.