Community Associate at The Space

Job Description:

We are looking to hire a female community manager who will make customers feel welcome and at ease. As Community Manager, you are responsible for managing, improving, and leveraging relationships within the coworking space. You will be in charge of all operational functions e.g. facility management, member management, business management. Conduct onsite tours, CRM, follow up with leads, and sign members up.

Responsibilities:

• Understand & amplify the total customer experience
• Welcome members and guests on arrival
• Provide information and support as required by members and guests via email, telephone or in-person
• Develop a system to manage space, member invoices, and client issues. 
• Create and implement operational processes
• Coordinate other support personnel, handle all vendor negotiations, and update operational logbooks
• Ensuring the coworking space is clean and all equipment/gadgets/tools are fully functional, inventory is updated, and vendors deliver without disruption. 
• Ensure all utility and governance-related bills are treated when due
• Ensure office supplies are always available and keep an accurate inventory of stock and reorders
• Keep updated records of office expenses and costs
• Manage marketing campaigns and social media pages
• Conduct onsite tours, follow up with leads, and sign members up
• Take and manage meeting room bookings
• Provide administrative support across the organization, and manage the entire community
• Ensure maintenance and repairs are carried out when due
• Perform other clerical duties such as filing, photocopying, printing, and scanning
• Send out invoices and receipts when due
• Update client database frequently
• Identify community initiatives that will keep the community engaged. 

Requirements:

• Must have a university degree
• Must be Female
• Must live within Lagos Island
• Must be process-oriented
• Experience with increasing responsibility in either a sales or customer service role
• Demonstrated project management skills
• Experience managing corporate social media campaigns and social media pages
• Passion for the community
• Interest in working independently with only occasional interactions with the owners
• Fluent in English 

Location: Ikoyi, Lagos

Salary: N80,000 - N100,000