Community Associate at Co-Creation Hub (CcHUB) Nigeria

Job Description

• Support engagement with community(ies) of Creative Economy stakeholders including creatives / creators, sector support organisations like hubs, associations and collectives, service providers and freelancers, employers, and business owners etc.
• Support the management of the daily operations of the Creative Economy community ecosystem. Build models, metrics of success and growth strategies, ensuring long-term success and growth of the community.
• Foster a sense of community by building relationships with the community across a range of stakeholder types.
• Stimulate engagement by interacting with followers and the Creative Economy audience.
• Develop content strategy across all social media channels.
• Understand the online user experience and consumer journey and suggest improvements to how we better engage with our audience directly.
• Liaise with the Communications Unit to monitor analytical reporting in line with KPIs.
• Analyse the effectiveness of our engagement and social media campaigns to shape the next wave of activity.
• Ensure all communication and tone of voice is consistent with our brand identity.
• Measuring the interaction level with the community;
• Monitoring answering questions, comments, and customer queries in a timely manner
• Monitoring the success of campaigns and analyzing community and social media data
• Preparing detailed weekly and monthly reports on social media activity;
• Monitoring and registering the increase or decrease in the follower volume; and tracking users’ interactions, such as likes, comments, and shares by employing analytic tools.
• Overseeing the publishing of relevant content, such as blog entries, on a regular basis and the relevant impact on audience across hubs
• Staying up-to-date on social media tools and best practices.

Qualifications

A keen understanding of:

• How Creative Economies work and how the communities in the sector operate.
• Tools and strategies that enhance community engagement both online and offline.

Experience 

• Bachelors Degree or equivalent in Communication, English, Journalism, Marketing or a related field.
• 3-4years of social media marketing/content and  campaign management experience to deliver against clear metrics for engagement.
• 2+ years in social community management including Facebook, Instagram., LinkedIn, Twitter and YouTube are essential.
• At least 2 years understanding of community networks and - design, functionality, strategy.
• Solid understanding of more emerging platforms such as TikTok, Clubhouse, etc.
• Wide knowledge of digital marketing methods - including content marketing, socialmedia, and online advertising.
• Knowledge of Hootsuite, mail chimp or similar programs to manage online postings on different platforms.
• Proficient in Google Analytics.
• Organisational skills to handle multiple priorities in a fast-paced environment.
• Excellent verbal, written, and presentation skills. Excellent communication skills to engage with technical and non-technical peers.
• Experience of working in a large, complex organization with extensive stakeholder management experience
• Knowledge of marketing trends and  techniques.