Communications Officer at Rising Tide Africa

Description
As the RTA Community and Communications Officer, you will be part of a dynamic team with a mandate to:

• Cater to the evolving needs of our Angel investor and entrepreneur community across various industries in the African ecosystem.
• You will be critical in facilitating communication and engagement between RTA's back office, its members, its start-up network and its audience. 
• You will also ensure that all RTA members and stakeholders receive timely and relevant information while managing member feedback and engagement.
• To work with the complexities of network perspectives and relationships in supportive ways. 80% of your responsibilities would be dedicated to RTA community and network management, and 20% to communication and media management. 
• The successful candidate would liaise with the RTA back-office in the execution of our Goals and Objectives.

Responsibilities
Community and Network Management:

• Collaborate with the membership pillar to onboard new members into the Rising Tide Africa community.
• Offer thought partnership in strategic conversations, advance key network initiatives, and effectively navigate the politics and protocols within the ecosystem the RTA network is influencing.
• Serve as the primary point of contact for all RTA members, responding to inquiries and feedback promptly and professionally.
• Develop and implement strategies to engage and retain RTA members, including organizing meetups, webinars, and other community events.
• Monitor and analyze member engagement metrics to identify areas for improvement and develop targeted initiatives to increase engagement.
• Collaborate with RTA's leadership team and other staff members to develop and execute marketing and communications strategies.
• Work with RTA's operations team to identify and address member needs, including troubleshooting technical issues and responding to customer service inquiries.

Communication and Media Management:

• Disseminate information about RTA's activities, events, and programs to members via email, social media, and other channels.
• Collaborate with the RTA back-office to ensure a cohesive brand message across all channels.
• Manage RTA's social media presence, including creating and curating content, responding to comments and messages, monitoring analytics, and executing a social media strategy that aligns with the company's overall marketing goals.