Commissioner at ETC Workforce Services Limited

Role Purpose

• We are seeking a highly organized and technically skilled Commissioner to oversee the sealing, commissioning, and documentation of installed meters.
• This role ensures quality compliance, timely resolution of escalations, and effective coordination of installation teams across Business Units.

Key Responsibilities

• Seal, commission, and upload all installed meters within 24 hours.
• Resolve all escalated rejections within 24 hours.
• Ensure 100% quality and accuracy in daily meter installations, escalating non-compliance.
• Monitor and enforce a minimum of 4-meter installations per Installer daily.
• Plan, coordinate, and supervise tasks of Installers and Assistants in line with approved schedules and SLAs.
• Maintain accountability for meters, materials, seals, and work tools issued to field teams.
• Resolve escalated customer complaints within 48 hours, ensuring 95% compliance.
• Uphold professional conduct, safety standards, and a zero-extortion policy.
• Submit the following reports with zero errors and on schedule:
• Daily Activity Report – by 10:00 AM daily
• Weekly Meter Stock Report – Close of Business every Friday
• Seal Utilization Report – Close of Business every Friday

Minimum Requirements

• First Degree in Electrical Engineering or a related field.
• Minimum of 2 years relevant experience.
• Ability to multitask and meet strict deadlines.

Skills & Competencies:
Technical Competencies:

• Electricity Regulations and Policies
• Customer Support and Payment Solutions
• Energy Loss Reduction Techniques and Management

Behavioural Competencies:

• Strong communication and interpersonal skills
• Supervisory and managerial capabilities
• Problem-solving and decision-making skills
• Effective time management and coordination
• Resource management and business focus