Commercial Sales Manager - Freight Forwarding at Eden Solutions and Resources

Job Summary

• The Commercial Sales Manager in Freight Forwarding is responsible for developing and executing a sales strategy to increase market share and revenue for the company's freight forwarding services.
• This role involves managing a sales team, identifying new business opportunities, fostering relationships with clients, and achieving sales targets.
• The position requires a deep understanding of logistics, supply chain management, and international freight forwarding services.

Key Responsibilities
Sales Strategy & Planning:

• Develop and implement a comprehensive sales strategy to achieve revenue growth in freight forwarding services.
• Analyze market trends, customer needs, and competitor activities to inform business decisions.
• Set annual sales targets and KPIs, ensuring alignment with overall company goals.

Business Development:

• Identify and pursue new business opportunities in target markets, including lead generation and prospecting.
• Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
• Negotiate and close deals with potential clients, ensuring profitable growth for the business.

Team Management:

• Lead, mentor, and manage the sales team, providing guidance and support to achieve sales targets.
• Conduct regular performance evaluations and provide ongoing training to enhance the skills and effectiveness of the sales team.
• Foster a collaborative and results-oriented team environment.

Client Relationship Managemen:

• Serve as the primary point of contact for major clients, addressing any concerns and ensuring the smooth delivery of services.
• Work closely with operations and customer service teams to ensure that customer expectations are met and exceeded.
• Continuously monitor client satisfaction and implement improvement plans as needed.

Pricing & Contract Negotiation:

• Develop pricing strategies that are competitive and aligned with market conditions while ensuring profitability.
• Lead contract negotiations with clients, ensuring that terms and conditions are favorable to the company.
• Collaborate with internal stakeholders (e.g., legal, finance) to finalize agreements.

Market Analysis & Reporting:

• Monitor market trends, regulatory changes, and industry developments that may impact the freight forwarding business.
• Prepare regular sales reports and forecasts for senior management, providing insights into business performance.
• Adjust sales tactics as necessary to address changing market conditions and client needs.

Collaboration & Cross-Functional Coordination:

• Collaborate with other departments, including operations, finance, and customer service, to ensure a seamless experience for clients.
• Work closely with the marketing team to create promotional materials, sales campaigns, and customer communication strategies.

Compliance & Risk Management:

• Ensure all sales activities comply with legal, regulatory, and company policies, including customs regulations and trade laws.
• Identify and mitigate risks related to contracts, pricing, and service delivery.

Qualifications
Education:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. MBA or other advanced degrees are a plus.

Experience:

• Minimum of 5-7 years of experience in sales or business development within the freight forwarding or logistics industry.
• Proven track record of achieving and exceeding sales targets.
• Experience in managing a sales team.

Skills:

• Strong knowledge of freight forwarding operations, including air, sea, and land freight.
• Excellent negotiation and contract management skills.
• Strong leadership and team management abilities.
• Exceptional communication and presentation skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to analyze and interpret sales data to inform decision-making.

Key Competencies:

• Customer-focused mindset with the ability to build lasting relationships.
• Strong problem-solving skills and ability to work under pressure.
• Results-driven with a focus on achieving targets and business objectives.
• Excellent organizational and time management skills.