Commercial Operations Manager at Lumos

Job Purpose

• The Commercial Operations Manager shall work closely with the DMD Commercial and other functional heads to develop plans that match with business targets.
• Develop work plans, processes, procedures and management of in-country administrative initiatives with the main aim of supporting achievement of set business expectations.
• A strategic thinker and self-starter are must capabilities to succeed in this role

Key Accountabilities
Strategic Support:

• Coordinate and support the development and execution of commercial plans

Commercial Operations:

• Analysis, initiatives, tracking business results, performing cost-benefit analyses and monitoring commercial KPIs
• Act as a link between the commercial division and other divisions of the organization

Promote Company core values:

• Keep an eye on regional trends to offer expertise to your team whenever necessary, you will champion company key values.

Quality Assurance:

• Assist in control of processes for field evaluations, audits, and trainings of officers

Relevant Experience/Key Responsibilities
Processes:

• Ensure all systems operate smoothly and align with our quality standards
• Build processes that meet our business objectives and ensure compliance
• Maximize the efficiency of all commercial procedures and align with overall business procedures
• Establish commercial KPIs and conduct reviews
• Monitor daily operations and address potential issues when they arise

Sales Commissions:

• Coordinate sales commissions review across channels (interdependent and complementary commission areas)
• Weekly calculation, validation and administration of sales commissions across channels

Planning:

• Coordinate centralized national territory planning, business review and recruitment plans
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Budgeting, Budget Management and Sales forecasting

Business Intelligence:

• Manage In-country data dashboards (suggest improvements and linkages on channel consolidation)
• Coordinate and support data analytics on overall sales activities and processes (inter-phase and linkages across channels)
• Monitor financial data and recommend solutions that will improve profitability
• Provide insights on company and competition trend analysis

Inventory Management:

• Stock monitoring to determine minimum reorder level
• Stock movement and Stock depletion management

Administration:

• Coordinate multi-channel administrative support across zones, including supervising zonal administrators and ensure they are connected to the commercial analyst
• Consider the needs of external and internal stakeholders and incorporate them into new strategic plans
• Conduct regular stakeholder meeting and manage commercial projects

Leadership:

• Organize training sessions for the commercial division
• Coaching and supervision of Commercial Analysts

Skills and Competencies
Action Oriented:

• Is a problem solver and is hardworking
• Demonstrates energy and drive for things seen as challenging

Work Ethic:

• Has a track record of working hard physically, mentally and emotionally

Language skills:

• Fluent in English and other local Languages

Educational Qualifications & Functional / Technical Skills

• Graduate degree in relevant field
• Minimum of 10 years work experience
• Process development experience/capabilities
• Willingness to travel up to 50% of your time
• Use of Microsoft office
• Analytical and proactive behaviour
• Previous experience as a Business Operations Manager or in a similar role
• Experience in data analytics
• Sales and Marketing experience