Collections Team Lead at Renmoney

About the job

The position

To supervise in-house collections of overdue and delinquent loans in the Collections department, by increasing collections rates and preventing roll-to-worse or non-performing status of the Banks’ loan portfolio.

Responsibilities

• The leadership, management, and control of collections on all overdue and delinquent accounts on a month-to-month basis to ensure 100% achievement of agreed benchmark on collections.
• To maximise the collections rate in a prudent, cost-effective manner to ensure efficiency and effectiveness of collections.
• Ensure achievement of monthly telephone collections targets through guidance and coaching of the telephone collectors.
• Conduct monthly performance appraisal sessions with direct reports in line with stipulated career and performance management policies and procedures.
• To assist with escalations and customer service gaps where necessary.

Requirements

• Required: Minimum of 3 years’ experience in collections, with advanced knowledge of collections procedures and best practices.
• Preferred: Call centre experience an advantage