Collections Specialist, SME at FairMoney

As a Collections Specialist (Merchant Lending) at FairMoney, you will be responsible for mainly, but not limited to:-

• Engage defaulting customers (agents and merchants) through the telephone, e-mails, and other legal means to demand payments on overdue accounts.
• Maintain daily activity logs of the number of calls, right party contacts, promises to pay, and promises to pay kept.
• Verify information on overdue arrears and follow up with calls
• Negotiate effective payment plan arrangements & settlements that would prevent the account from rolling forward.
• Tracking of Payments by following up on pending promises.

Requirements

• University degree from any related field.
• 1+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations.
• Microsoft Excel proficiency.
• High self-motivation with strong interpersonal skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.