Collections Officer at Renmoney

Location: Ikoyi, Lagos
Department: Collections
Minimum Experience: Entry-level

Job Description
We are the place for you, if:

• You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution.
• You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions.
• You are ready to work extremely hard, at a fast pace, to achieve audacious goals.
• You love to speak up, ask questions and are comfortable challenging anyone or any idea.

The Position

• In this role, you’ll be required to rehabilitate accounts in arrears through effective and efficient deployment of standard Collections practices using approved call scripts.
• You will also handle customers’ objections and complaints in a professional manner and liaising with respective departments where necessary for prompt resolution.

Responsibilities

• Engage the customer through the telephone, e-mails & personal contact to determine willingness and ability to pay.
• Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept on the Bank’s appointed Collections system
• Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
• Handling of customer’s objections & complaints in a professional manner and liaising with respective depts where necessary for resolution.
• Investigate and resolve discrepancies in the customer’s payment schedule and repayment instruments.

Requirements

• Required: University Degree from any related field
• Preferred: 1+ years of experience in consumer loans operation, if possible in a call center or in a similar collection center function

This job is perfect for you if you:

• Have high self-motivation with strong interpersonal skills
• Are a self-starter, take initiative and work collaboratively
• Have excellent verbal and written communication skills
• Strong analytical and problem-solving skills

You will not enjoy this job if you:

• Work best in structured, hierarchical settings
• Require clear, pre-set deliverables and constant direction

What’s in it for you

• You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.