Collections Officer at CredPal

Purpose Statement

We are seeking a highly motivated and skilled Collections Officer to join our team and to play a vital role in managing overdue accounts and facilitating effective debt recovery. As a Collections Officer, your purpose is to ensure the financial well-being of our organization by managing overdue accounts and facilitating debt recovery. Through empathetic communication and negotiation, you will seek solutions that benefit both customers and our company. Your efforts will contribute to maintaining financial stability while upholding ethical practices and compliance standards.

Responsibilities

• Contact customers with overdue accounts to discuss outstanding payments and negotiate repayment terms.
• Utilize effective communication to maintain customer relationships while seeking timely debt recovery.
• Empathetically assist customers in finding suitable solutions to resolve payment issues.
• Record and update customer interactions, payment arrangements, and account statuses accurately.
• Investigate customers’ repayment ability and assess the potential risk.
• Analyze accounts to determine appropriate collection strategies and escalate cases as necessary.
• Collaborate with internal teams to address customer inquiries and resolve disputes.
• Follow-up on agreed-upon repayment plans, monitoring progress and ensuring compliance.
• Adhere to industry regulations and ethical practices when dealing with debt collection.
• Prepare and present reports on collections activities, trends, and outcomes to management.
• Continuously improve collections processes and contribute to optimizing strategies.
• Handle sensitive customer information with confidentiality and professionalism.
• Stay updated on industry trends and best practices in debt recovery.

Requirements

• HND/Bachelor's Degree in a related field is a plus.. 
• 1-2 years proven experience in collections, credit control, or a similar role.
• Strong interpersonal and communication skills for effective customer engagement.
• Empathy, patience and resilience when dealing with customers facing financial difficulties.
• Negotiation skills to establish reasonable repayment plans and agreements.
• Professionalism and integrity in handling sensitive customer information.
• Organizational skills to manage multiple accounts and prioritize tasks.
• Proficiency in using collections software and Microsoft Office applications.
• Continuous learning attitude to stay updated on industry trends and best practices.
• Analytical skills to assess accounts and recommend appropriate collection strategies.
• Attention to detail for accurate documentation of customer interactions and arrangements.
• Knowledge of debt collection laws, regulations, and ethical practices.
• Relevant training & certifications.