Collections Agent (Hausa Speaker) at Umba

We are looking for exceptional talent but also for people that share our vision, drive, and sense of mission. Come join us to build the biggest and most loved neo-bank in Africa.

Job Description:

• Responsible for collecting overdue amounts from customers
• Making and receiving telephone calls from customers to determine why their repayments are overdue
• Explaining repayment terms and negotiating new payment terms where appropriate
• Conducting all communications in a professional and compliant manner
• Recording the outcome of all calls on the collections system
• Achieving the required targets in terms of activity and collections rate
• Provide feedback and escalate collections issues for credit policy changes

Required:

• Hausa Native Speaker
• Experience in a call center essential
• Experience in fintech/banking desirable Skills required:
• Excellent communication and negotiation skills
• Strong empathy and active listening skills
• Passionate about solving problems and delivering results
• An understanding of banking products and services
• Good level of computer literacy