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  • Posted: Sep 27, 2022
    Deadline: Not specified
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    Umba is an African neo bank that offers a combination of services that both traditional and digital banks offer. Making us a one stop shop for your financial needs. We want to provide free, easier, and accessible banking to Africans.
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    Collections Agent (Hausa Speaker)

    We are looking for exceptional talent but also for people that share our vision, drive, and sense of mission. Come join us to build the biggest and most loved neo-bank in Africa.

    Job Description:

    • Responsible for collecting overdue amounts from customers
    • Making and receiving telephone calls from customers to determine why their repayments are overdue
    • Explaining repayment terms and negotiating new payment terms where appropriate
    • Conducting all communications in a professional and compliant manner
    • Recording the outcome of all calls on the collections system
    • Achieving the required targets in terms of activity and collections rate
    • Provide feedback and escalate collections issues for credit policy changes

    Required:

    • Hausa Native Speaker
    • Experience in a call center essential
    • Experience in fintech/banking desirable Skills required:
    • Excellent communication and negotiation skills
    • Strong empathy and active listening skills
    • Passionate about solving problems and delivering results
    • An understanding of banking products and services
    • Good level of computer literacy

    Method of Application

    Interested and qualified? Go to Umba on www.linkedin.com to apply

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