Collaboration Specialist at DAI

Job Code: 6166
Department: IT Administration, Security, & Project Management
Reports to: Associate Manager, Knowledge Management Systems

Function of the Position

• The Collaboration Specialist provides support to business users of DAI’s collaboration tools including SharePoint, Teams, Yammer, OneDrive and other applications so that employees can have a productive digital workplace experience.
• Primary responsibilities include user training and outreach, business requirements gathering and analysis, content management, SharePoint site design & creation, and user support and troubleshooting.
• The Collaboration Specialist focuses primarily on supporting users and business needs based in the UK and Europe.

Roles and Responsibilities
User Training and Outreach:

• Provide training to users about how to effectively use DAI’s collaboration tools.
• Conduct outreach to raise awareness about features and capabilities in DAI’s collaboration tools.
• Engage with users to understand how they are using DAI’s collaboration tools. Publicize successes and help resolve challenges.
• Support the change management process and adoption when new tools and processes are introduced.
• Develop and share user guides and training material.

Business Analysis:

• Engage with business users to understand their needs, challenges and related business processes when a digital solution is proposed or requested.
• Prepare requirements documents that clearly describe the issue, context, and needs for collaboration tool requests.

Solutions Development and Management:

• Create and customize intuitive and engaging SharePoint sites in adherence to users’ requirements.
• In collaboration with developers, system administrators and other digital staff design and implement solutions that address business needs using DAI’s collaboration tools.
• Plan for the migration of files from file server to cloud storage.
• Provide strategic direction for and ensure the smooth functioning of DAI’s Microsoft 365 platform, DAIconnect, to ensure relevance and usefulness to DAI staff.

User Support and System Documentation:

• Work with users to resolve support tickets related to Microsoft 365 collaboration tools in a timely and customer service-oriented manner.
• Create and maintain documentation about configurations and processes managed through DAI’s collaboration tools for reference by IT staff.

Minimum Qualifications

• Grade 7: 4 years of professional work experience and a Bachelor's Degree or 2 years of professional work experience and a Master's degree.
• Grade 8: 5 years of professional work experience and a Bachelor’s degree or 3 years of professional work experience and a Master's degree.
• Grade 9: 7 years of professional work experience and a Bachelor’s degree or 5 years of professional work experience and a Master's degree.
• Proven experience using digital collaboration tools, such as SharePoint, Teams, Confluence, Slack, Asana or similar software, for workplace productivity.
• Demonstrated ability to train users and take a lead role in facilitating behavior change.
• Excellent English language skills (written and spoken).
• Customer service oriented.
• Ability to communicate effectively at all levels within the business.
• Team player with can-do attitude.
• Excellent problem-solving skills.
• Ability to multi-task and remain calm under pressure.
• Equivalent combination of education and experience will be considered.

Preferred Qualifications:

• Experience using the Microsoft 365 suite of tools, particularly with SharePoint, Teams, Yammer, OneDrive, Stream and Forms.
• Experience providing end user support.