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  • Posted: Oct 22, 2021
    Deadline: Not specified
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  • DAI works on the frontlines of international development. Transforming ideas into action-action into impact. We are committed to shaping a more livable world.We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. We work with a wide range of clients, including national and local ...
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    Collaboration Specialist

    Job Code: 6166
    Department: IT Administration, Security, & Project Management
    Reports to: Associate Manager, Knowledge Management Systems

    Function of the Position

    • The Collaboration Specialist provides support to business users of DAI’s collaboration tools including SharePoint, Teams, Yammer, OneDrive and other applications so that employees can have a productive digital workplace experience.
    • Primary responsibilities include user training and outreach, business requirements gathering and analysis, content management, SharePoint site design & creation, and user support and troubleshooting.
    • The Collaboration Specialist focuses primarily on supporting users and business needs based in the UK and Europe.

    Roles and Responsibilities
    User Training and Outreach:

    • Provide training to users about how to effectively use DAI’s collaboration tools.
    • Conduct outreach to raise awareness about features and capabilities in DAI’s collaboration tools.
    • Engage with users to understand how they are using DAI’s collaboration tools. Publicize successes and help resolve challenges.
    • Support the change management process and adoption when new tools and processes are introduced.
    • Develop and share user guides and training material.

    Business Analysis:

    • Engage with business users to understand their needs, challenges and related business processes when a digital solution is proposed or requested.
    • Prepare requirements documents that clearly describe the issue, context, and needs for collaboration tool requests.

    Solutions Development and Management:

    • Create and customize intuitive and engaging SharePoint sites in adherence to users’ requirements.
    • In collaboration with developers, system administrators and other digital staff design and implement solutions that address business needs using DAI’s collaboration tools.
    • Plan for the migration of files from file server to cloud storage.
    • Provide strategic direction for and ensure the smooth functioning of DAI’s Microsoft 365 platform, DAIconnect, to ensure relevance and usefulness to DAI staff.

    User Support and System Documentation:

    • Work with users to resolve support tickets related to Microsoft 365 collaboration tools in a timely and customer service-oriented manner.
    • Create and maintain documentation about configurations and processes managed through DAI’s collaboration tools for reference by IT staff.

    Minimum Qualifications

    • Grade 7: 4 years of professional work experience and a Bachelor's Degree or 2 years of professional work experience and a Master's degree.
    • Grade 8: 5 years of professional work experience and a Bachelor’s degree or 3 years of professional work experience and a Master's degree.
    • Grade 9: 7 years of professional work experience and a Bachelor’s degree or 5 years of professional work experience and a Master's degree.
    • Proven experience using digital collaboration tools, such as SharePoint, Teams, Confluence, Slack, Asana or similar software, for workplace productivity.
    • Demonstrated ability to train users and take a lead role in facilitating behavior change.
    • Excellent English language skills (written and spoken).
    • Customer service oriented.
    • Ability to communicate effectively at all levels within the business.
    • Team player with can-do attitude.
    • Excellent problem-solving skills.
    • Ability to multi-task and remain calm under pressure.
    • Equivalent combination of education and experience will be considered.

    Preferred Qualifications:

    • Experience using the Microsoft 365 suite of tools, particularly with SharePoint, Teams, Yammer, OneDrive, Stream and Forms.
    • Experience providing end user support.

    Method of Application

    Interested and qualified? Go to DAI on phf.tbe.taleo.net to apply

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