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  • Posted: Jan 28, 2021
    Deadline: Feb 1, 2021
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    The MurtalaMuhammed Foundation (MMF) is a non-profit organization, founded on the ideals of the Late Gen. MurtalaMuhammed, a former Head of State of Nigeria (1975-76). The MMF has long been recognized as a pioneer of democracy, policy advocacy, education, human rights, women empowerment, disaster relief and betterment of lives of Africans. The MMF is prou...
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    Clinical Lead

    Position Summary:

    The responsibilities of the doctor, clinical lead is to coordinate and oversee activities of all medical practitioners and doctors (Full time & Volunteers) on the MEDASSIST telemedicine program, manage operations and expansion of Medassist while ensuring compassionate, effective and efficient delivery of high quality service to the client/patients.    

    JOB DESCRIPTION

    • Coordination and supervision of the activities of clinical team members
    • In liaison with Project Supervisor establish clinical team members work schedules daily and weekly. 
    • Organize and assign duties and tasks to clinical team members.
    • Establish with the call supervisor the clinical team member work schedules monthly
    • Monitor inbound and outbound call and emails responses to assess agent’s demeanour, customer service performance, and conformity to training manuals and procedures.
    • Continuous work with management on the strategy and expansion of the MedAssist Program.
    • Comprehensive understanding of the process workflow, scripts and standard operating procedure (SOP) and also ensure compliance by all medical practitioners as well as train them on it.
    • Ensure clinical policies and procedures comply with current state and federal regulation and also create processes on how the team can be coordinated and the project executed successfully.
    • Regular review of script for the medical practitioners on the system in line with stipulated medical protocol as they emerge in liaison with the project supervisor
    • In charge of recruitment and on boarding of new volunteers and medical practitioners
    • Development and responsible for continuous training of the clinical team on the program.
    • Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely. 
    • Evaluate performance of clinical team members and conduct verbal and written performance evaluations at least weekly in the first month and discretionary moving forward.
    • Preparing reports and analyzing data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
    • Manage procurement, logistics, workflow management and propose solution to improve procedures
    • Any other assigned task.

    SKILLS/QUALIFICATIONS

    • Degree in Medicine (MBBS)
    • Minimum of 5 years work experience as a clinical lead or similar position is an added advantage
    • Must have psychology experience
    • Telemedicine/Call centre or customer care experience will be a plus
    • Good Administrative, planning and presentation skills
    • Excellent written, oral and communication skills
    • I.T Savvy and ability to understand technology and work with different software
    • Must be able consult in English and another language
    • Fluency in a language

    Method of Application

    This job has expired. Application is no longer allowed

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