Clients and Operations Analyst at DeeCla Services Limited (DSL)

• The ideal candidate is proactive, detail-oriented, tech-savvy, and eager to learn. This role requires working closely with the CEO/Director/Manager to support marketing initiatives, client communication, content development, and outreach tasks across multiple companies in the group.

Key Objectives:

Strengthen Client Communication:

• Assist in managing client interactions, ensuring timely follow-ups, accurate documentation, and excellent customer service.

Enhance Digital Visibility:

• Support the execution and optimization of social media and digital marketing campaigns to increase brand awareness and online engagement.

Support Lead Generation Efforts:

• Contribute to identifying potential clients, conducting basic outreach, and maintaining an organized pipeline of prospects.

Improve Marketing & Operational Efficiency:

• Provide administrative, analytical, and research support to help streamline internal processes and improve decision-making.

Deliver Accurate Market Insights:

• Conduct research on trends, competitors, and industry activities to support strategic planning and content development.

Ensure Consistent Reporting:

• Provide weekly or bi-weekly reports on marketing performance, leads, engagement metrics, and ongoing tasks.

Collaborate Effectively Across Teams:

• Work closely with the CEO and relevant team members to support projects, campaigns, client deliverables, and business goals.
• Support operational functions and cross-functional team collaboration across the group of companies:

Requirements

• Recent graduate or early career professional in Marketing, Business Administration, Management, or a related field.
• Strong communication and interpersonal skills.
• Familiarity with social media platforms and digital marketing tools.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Highly organized, proactive, and able to multitask.
• Basic understanding of client engagement or lead generation (an added advantage).
• Eager to learn, with the ability to work independently and in a team.

Key Skills:

• Strong written and verbal communication.
• Ability to research and gather relevant data or leads.
• Good presentation and documentation abilities.
• Strong time management and follow-up skills.
• Tech-savvy and comfortable using digital tools, CRM basics, or Google Workspace.
• Creative mindset with an interest in marketing, branding, and client engagement.
• Analytical skills (for content and campaign performance review)