Client Support Associate at Regolith Technologies

Job Summary

We are seeking a Client Support Associate to serve as a key point of contact between the company and its clients. The ideal candidate will be warm, professional, responsive, and solution-oriented, with strong communication skills and a genuine commitment to delivering an excellent client experience.

Key Responsibilities

• Serve as the first point of contact for client enquiries, requests, and complaints across relevant communication channels.
• Respond to clients promptly, professionally, and courteously while maintaining a positive customer experience.
• Understand client needs and provide accurate information, guidance, and appropriate solutions.
• Follow up on client issues and ensure timely resolution and satisfactory closure.
• Maintain accurate records of client interactions, requests, feedback, and resolutions.
• Escalate complex or sensitive issues to the appropriate team or supervisor when necessary.
• Work closely with internal teams to resolve client concerns and improve service delivery.
• Monitor client feedback and identify recurring issues, trends, or opportunities for improvement.
• Assist with client onboarding, account support, documentation, and other administrative processes as required.
• Maintain a strong understanding of the company’s products, services, policies, and procedures.
• Contribute to client retention and satisfaction through proactive communication and relationship management.

Requirements

• Bachelor’s degree or equivalent qualification in Business Administration, Communications, Marketing, or a related field.
• 1–3 years’ experience in client support, customer service, account management, or a similar role.
• Excellent written and verbal communication skills.
• Strong interpersonal, problem-solving, and organisational skills.
• Ability to remain calm, patient, and professional when handling difficult situations.
• Good attention to detail and ability to manage multiple client requests efficiently.
• Proficiency in Microsoft Office/Google Workspace and familiarity with CRM, helpdesk, or customer-support tools.
• Ability to work independently and collaboratively in a fast-paced environment.

Ideal Candidate

The ideal candidate is warm, approachable, dependable, detail-oriented, and genuinely client-focused. They should be able to build positive relationships with clients, take ownership of issues, communicate clearly, and consistently represent the company in a professional manner.

What We Offer

• Competitive remuneration
• Supportive and collaborative work environment
• Opportunity to work with diverse clients and teams