Client Services & Transactions at MyKiakia Online

The Cashier/Customer Service Representative is responsible for providing exceptional customer service while accurately processing transactions and handling customer inquiries. This role requires a friendly and professional demeanor, attention to detail, and the ability to resolve customer issues efficiently.

Key Responsibilities

Customer Service:

• Greet customers in a friendly and professional manner.
• Assist customers with product inquiries and provide accurate information.  
• Handle customer complaints and resolve issues promptly and efficiently.
• Ensure customer satisfaction through excellent service.
• Maintain a clean and organized customer service area.

Cash Handling and Transactions:

• Accurately process cash, credit, and debit card transactions.
• Operate cash registers and point-of-sale (POS) systems.
• Handle returns, exchanges, and refunds according to company policies.
• Balance cash drawers at the beginning and end of shifts.
• Prevent losses by following security procedures.

Product Knowledge:

• Maintain up-to-date knowledge of products and services.
• Provide product recommendations and assist customers in making informed purchasing decisions.
• Stay informed about promotions and special offers.

Administrative Duties:

• Answer phone calls and respond to customer inquiries.
• Maintain accurate records of transactions.
• Assist with inventory management and restocking.
• Perform other administrative tasks as assigned.

Team Collaboration:

• Work collaboratively with team members to ensure smooth operations.
• Communicate effectively with other departments to resolve customer issues.
• Support team goals and contribute to a positive work environment.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or retail is preferred.
• Strong communication and interpersonal skills.  
• Ability to handle cash and operate POS systems accurately.
• Excellent customer service skills and a positive attitude.
• Ability to work in a fast-paced environment.
• Attention to detail and problem-solving skills.
• Basic computer skills.