Client Services Graduate Intern at Clout Africa

Job Purpose

• As a Client Service Graduate Intern, you will support our client service team in delivering exceptional services to our clients.
• You will gain hands-on experience in client relationship management, communication, and problem-solving.
• This internship is an excellent opportunity to develop your skills, build your network, and kick-start your career in client services.

Main Job Tasks and Responsibilities

• Develop and maintain existing client relationships to the level of delivering superior customer service at every point of interaction.
• Respond to client inquiries, resolve issues, and provide timely updates on service delivery.
• Assist in maintaining accurate and up-to-date client records, databases, and spreadsheets.
• Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.
• Follow up on the progress of the campaign with other operations department (change of material and change in schedule plan).
• Attend to Clients' enquiries, requests, and queries via face to face, emails, and telephone conversations. (Sponsorship, interview, OB, compliance etc.)
• Good Filing, sorting and safekeeping of documents.
• Develop active synergy with the marketing team to ensure that client relationships are managed seamlessly.
• Deliver superior client service with courtesy and good manners to both internal and external Clients.
• Document and communicate feedback from Clients to management and other members of the commercial value chain with the aim of achieving customer satisfaction.
• Work closely with the client services team to share knowledge, best practices, and innovative ideas.

Reporting

• Reports to Client Service Executive.
• Daily activity reports and weekly performance

Qualifications / Experience and Skillset

• Degree in Business, Marketing, Social sciences or any other related field.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
• Proficiency in MS Office.
• Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Able to professionally and confidently communicate with C-Level Executives.
• Excellent analytical and time-management skills.
• Ability to work as an active member of a team.