Client Services Associate at ART X

About the Role

• The Client Services Associate will work closely with the Head of Operations to strengthen and expand relationships with key stakeholders, including collectors, VIPs, and exhibitors. 
• This role is integral to ART X’s mission, focusing on sales, relationship management, and ensuring exceptional Guest and Exhibitor Relations to enhance client retention and drive profitability. 
• As a Client Services Associate, you will communicate with high-net-worth individuals, corporate professionals, and VIPs to support their engagement with the fair. 
• Additionally, you will manage the database of invited guests, oversee guest registration processes, and support the sales of corporate hospitality packages.

Key Responsibilities

• Build, manage, and strengthen relationships with new and existing collectors, VIPs, other high-net-worth and international guests.
• Serve as the primary point of contact for collectors, VIPs, and other stakeholders, ensuring timely and effective communication to foster long-term relationships.
• Support exhibitors by maintaining strong relationships and providing assistance where needed.
• Assist with developing and executing sales strategies for corporate hospitality packages and guest ticket sales, including creating promotional materials.
• Manage and nurture existing partnerships, fostering effective communication and sustained collaboration.
• Work with the Head of Operations to oversee guest registrations and reservations, ensuring accurate documentation and efficient record-keeping.
• Maintain and update customer relationship database, including data clean-up, segmentation, as well as prepare reports and insights
• Collaborate with internal teams—such as Communications, Design, Events, and Operations—to deliver a seamless guest experience.
• Develop, update, and implement operational processes, guidelines, and Standard Operating Procedures (SOPs) for Guest and Exhibitor Relations.
• Document client feedback, identify lessons learned, and share best practices to enhance operational efficiency and campaign effectiveness.
• Other tasks as assigned by the Head of Operations.

About You

• The ideal candidate must be flexible, proactive, and adept at cultivating relationships. Strong interpersonal skills, attention to detail, and excellent communication abilities are essential. 

Other key requirements include:

• A minimum of 5 years experience with customer relationship and/or account management.
• A strong cultural alignment with ART X’s values of excellence, ownership, kindness, integrity - consistently going the extra mile as a catalyst for change.
• Outstanding written and verbal communication skills, with the ability to present information compellingly at all levels.
• Exceptional organizational and project management skills, capable of multitasking and meeting tight deadlines.
• Strong interpersonal skills and a collaborative mindset, with proven experience working in cross-functional teams.
• A keen attention to detail in both written and verbal communication.
• Proficiency in relationship management, sales, negotiation, and critical reasoning.
• Familiarity with data analysis to track client metrics and inform decision-making.
• Adaptability to thrive in a dynamic, fast-paced environment with shifting priorities.
• A genuine passion for art and culture, and alignment with ART X’s values and mission.
• Proficient in Microsoft Office / Google Docs.

Role Specification:

• This position is full-time and hybrid, based in Lagos.