Client Service & Sales Associate at Noemdek Limited

Responsibilities

Client Services & Experience

• Manage and coordinate client bookings, ride schedules, and service requests.
• Serve as the primary point of contact for clients, ensuring clear communication and timely updates.
• Manage client expectations and deliver a consistently professional service experience.
• Proactively resolve service issues (e.g. delays, rescheduling, vehicle substitutions) to protect client satisfaction.
• Maintain accurate booking records and client service logs.

Client Relationship & Commercial Support

• Build and maintain strong relationships with existing and prospective clients.
• Confidently present and sell NoemDek’s transport services to clients.
• Support pricing discussions, service proposals, and client negotiations where required.
• Identify opportunities for repeat business, upselling, and long-term client engagement.
• Service Coordination & Quality Assurance
• Work closely with internal teams to ensure services are delivered as promised.
• Monitor service performance and highlight areas for improvement.
• Ensure brand standards and service quality are upheld in all client interactions.

Growth & Marketing Support

• Support execution of simple digital marketing and promotional initiatives.
• Gather client feedback and market insights to inform service and growth strategies.
• Assist with preparing reports, presentations, and performance updates for management.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 2-4 years of experience in client services, sales support, hospitality, logistics, or customer-facing commercial roles.
• Strong communication and interpersonal skills; confident engaging clients in person and remotely.
• Highly organized, calm under pressure, and solution-oriented.
• Commercial mindset with an interest in business growth and client acquisition.
• Comfortable working across teams to ensure high-quality service delivery.
• Familiarity with digital marketing, customer engagement, or service promotion is an advantage.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Self-driven, dependable, and detail-oriented.