Client Service / Relationship Officer at Green Field Health Management Limited

Responsibilities and Attributes

• Assisting with administrative tasks
• Receives the guest and answers questions in person by telephone
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Responds to inquiries and refers when necessary to the appropriate official or department.
• Prepares outgoing mail, sorts and distributes incoming mails.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness

Requirements
Candidate must possess the following:

• Minimum of B.Sc / HND in Laboratory Science, Public Health, or any related discipline.
• Must be computer literate
• Must be proficient in typing
• Must have good communication and interpersonal skills
• Previous experience in a Secretarial or Marketing position is an added advantage.