Client Service Personnel at Rubels & Angels

Job Description

• Responsible for managing client relationships, addressing inquiries, and ensuring a positive client experience through prompt, professional, and effective service delivery.

Responsibilities

• Serve as the primary point of contact for client inquiries and concerns
• Build and maintain strong, long-term client relationships
• Respond promptly to client requests via phone, email, or in person
• Resolve client complaints and escalate issues where necessary
• Provide accurate information on products/services to clients
• Coordinate with internal departments to fulfill client needs
• Follow up with clients to ensure satisfaction and retention
• Maintain accurate client records and interaction logs
• Identify opportunities to upsell/cross-sell products or services
• Prepare periodic client service reports for management

Requirements

• OND/HND/Bachelor's Degree in Business Administration, Marketing, or related field
• 2–4 years' experience in client service, customer relations, or account management
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Customer relationship management (CRM) proficiency
• Organizational and multitasking skills
• Patience and a client-focused mindset
• Basic computer/reporting skills
• Professional and presentable demeanor
• Ability to work under pressure and manage multiple clients
• Flexibility to work extended hours when required
• High level of integrity and confidentiality in handling client information