Client Service Officer at Trefoil Networks

Unit: Sense Travel

Reports to: General Manager

Main Function

Sales, marketing and customer service experience is required; Good knowledge of Travels and Tours Industry;

Role Responsibilities

• Promoting and marketing the business online and offline, meeting profit or sales targets
• Be proficient in the use of online selling platforms like Amadeus, Galileo, Expedia, Sabre and the likes for ticketing and reservations.
• May conduct special projects requiring the gathering and processing of information and the preparation of statistical summaries and/or written reports.
• Answer inquiries regarding such information as flight schedules, accommodations, procedures, and policies.
• Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries.
• Advise clients on travel arrangements, e.g. visas, passports, flight bookings, hotel reservations, deliver tickets, arrange for visas.
• Contact individuals and groups to inform them of package tours, or provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service.
• Provide clients with assistance in preparing required travel documents and forms.
• Contact motel, hotel, resort, car rental vendors and travel/tour operators to obtain current advertising literature.
• Prepare and promote particular destinations, tour packages, and other travel services.
• Maintaining statistical and financial records and managing budgets
• Be able to think outside the box in developing travel and tourism adverts that suits different packages on sale
• May be required to take charge of office maintenance schedules, activities, repairs, logistics and procurement.
• Keeping records of Office Meeting Minutes and filing and documentation of Official Memos.
• Assisting in collecting and processing payments.
• General Set up of Necessary Protocols and Procedures.
• Other duties as assigned.

Competencies/Skills

• Knowledge of relevant flight regulations and required travel documentation.
• Outstanding organizational skills.
• Analytical and problem-solving skills:
• High levels of initiative, resourcefulness, flexibility, and compromise.
• Good interpersonal skills.
• Excellent team player
• Behavioral Qualities/Other Competences
• Excellent communication skills, both oral and written
• Ability to multitask
• Honest and Integrity

Qualifications/Experience

• A relevant degree in Travel and Tourism Management or a related field.
• Background in the travel and hospitality industry.
• Minimum of 3 as a ticketing and reservations officer
• Certification in IATA foundation or IATA Ticketing is an added advantage.