Client Service Officer at Sea-Net Technologies

Job Responsibilities

• Behave as a center of communication for issues and resolve the complaints of clients in the most applicable way.
• Make use of Customer Relationship Management (CRM) software to facilitate seamless working among the peers and the customers.
• Act as point of contact for complaints and escalate issues as appropriate
• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
• Retain clients by providing support, answering questions, and resolving issues.
• Delivering outstanding customer service to both the internal and external customer base.
• Maintain customer satisfaction by tracking, reporting, and responding to customer issues, service requests, and concerns.
• Advise clients on creating profitable processes.
• Ensuring new and existing clients are satisfied through after-sales care, as well as gaining and using feedback
• Collaborate with internal teams to address customers’ needs
• Ensure both the company and clients adhere to contract terms

Education and/or Work Experience Requirements

• A B.Sc / HND Degree in Business Administration, Public Relations, Mass Communication or a related field.
• Proficiency in the use of Microsoft Office.
• A background in customer service is required.
• Additional professional qualification in a related discipline.