Client Service Officer at Owens and Xley

Location: Ikoyi, Lagos.

In this role, you will be responsible for welcoming and attending to the company’s clients in the most friendly and professional manner, processing payments and managing customer database.

Responsibilities:

• Answer and direct phone calls in a polite and friendly manner
• Welcome customers in a warm and friendly manner
• Explain the company’s service offers to customers and answer any questions they may have
• Process payments and package products purchased by customers
• Liaise with the Business Manager to schedule customer appointments
• Maintain an updated database of all customers at the company
• Operate standard office equipment on a regular basis, including a POS machine, printer machine, wax stamp, and order managing systems
• Maintain reception area and all common areas in a clean and tidy manner at all times
• Take inventory of supplies and restock as needed
• Maintain the general office filing system

Requirements:

• BSc/BA in Business Administration or relevant field
• 1-2 years’ experience as a receptionist or related field
• Proficient computer skills
• Proficiency with MS office tools such as Word, Excel and PowerPoint
• Good understanding of office administration and basic bookkeeping practices.
• Excellent decision-making.
• Good interpersonal and communication skills
• Strong people skills
• Courteous and polite in mannerism
• Excellent organizational skills
• Good time-management skills.
• High degree of accuracy and attention to detail
• Bright, friendly and personable
• Well groomed, confident and professional
• Flexible and mature in approach with ability to work unsupervised