Client Service Officer at Hreade

JOB SUMMARY

• Responsible for managing and nurturing client relationships, ensuring seamless communication between the client and the agency, and overseeing the execution of advertising campaigns. Requires a high degree of organization, attention to detail, and a passion for delivering exceptional service while meeting both client and agency objectives.

ESSENTIAL JOB FUNCTIONS

Client Relationship Management

• Serve as the primary point of contact for clients, building strong and lasting relationships.
• Understand client needs, goals, and business objectives to provide tailored advertising solutions.
• Communicate client feedback to the relevant internal teams and ensure that client expectations are clearly understood.

Campaign Strategy & Execution:

• Collaborate with internal teams (creative, media, digital, etc.) to develop comprehensive advertising strategies and campaigns that meet client goals.
• Ensure timely execution of projects, meeting deadlines, and maintaining the agency’s quality standards.
• Monitor ongoing campaigns to track performance, ensuring they stay within scope, budget, and timeline.

Project Management:

• Manage day-to-day operations of client accounts, including overseeing project timelines, deliverables, and budgets.
• Coordinate and communicate across departments (creative, media, production) to ensure smooth project flow.
• Prepare and manage client presentations, proposals, and campaign reports.

Client Reporting & Analysis:

• Regularly update clients on the performance of their campaigns, providing actionable insights and recommendations for optimization.
• Provide comprehensive reports that include key metrics, campaign performance, and ROI analysis.

Problem-Solving & Issue Resolution:

• Proactively identify potential issues or concerns, addressing them promptly to avoid disruptions in service or client satisfaction.
• Act as a mediator between the client and internal teams, ensuring that problems are resolved quickly and efficiently.

Budget and Financial Management:

• Ensure that campaigns are executed within agreed budgets, monitoring expenses and providing clients with budget updates.
• Approve and process invoices, keeping track of payments and any financial discrepancies.

Business Development:

• Support the agency’s efforts in client retention and growth by identifying opportunities for additional services or upsells.
• Assist with new business pitches, preparing presentations, and developing proposals for potential clients.
• Internal Collaboration & Coordination:
• Work closely with creative teams to ensure that all campaigns are aligned with the client’s objectives and creative brief.
• Communicate effectively with production, media, and strategy teams to ensure smooth workflow and campaign execution.

EDUCATION:

• Bachelor’s degree in marketing, communications, advertising, or related field (preferred) from a recognized institution.

WORK EXPERIENCE:

• Minimum of 4 years of experience in client service, account management, or a related field in an advertising or marketing agency.

KNOWLEDGE REQUIREMENTS:

• Proficiency with project management tools, Microsoft Office Suite, and other relevant software (e.g., CRM, reporting tools).
• Experience in managing budgets and understanding financial aspects of campaigns.
• Technology savvy.

SKILLS REQUIREMENTS:

• Communication Skills: Excellent written and verbal communication skills, with the ability to present ideas clearly to clients and internal teams.
• Project Management: Strong organizational skills with the ability to handle multiple projects simultaneously, ensuring deadlines are met.
• Problem-Solving: Ability to identify potential issues and work collaboratively to find solutions.
• Attention to Detail: High attention to detail in all aspects of client service, project execution, and reporting.
• Client-Focused: Passion for providing exceptional service and creating a positive client experience.
• Proactive: Anticipating client needs and taking initiative to meet them.
• Team-Oriented: Collaborative mindset with the ability to work effectively across different teams.
• Analytical: Ability to analyze campaign data and derive insights for optimization.
• Flexible: Adaptability to changing client needs and evolving project requirements.