Jobs at Hreade

JOB SUMMARY

• Responsible for managing and nurturing client relationships, ensuring seamless communication between the client and the agency, and overseeing the execution of advertising campaigns. Requires a high degree of organization, attention to detail, and a passion for delivering exceptional service while meeting both client and agency objectives.

ESSENTIAL JOB FUNCTIONS

Client Relationship Management

• Serve as the primary point of contact for clients, building strong and lasting relationships.
• Understand client needs, goals, and business objectives to provide tailored advertising solutions.
• Communicate client feedback to the relevant internal teams and ensure that client expectations are clearly understood.

Campaign Strategy & Execution:

• Collaborate with internal teams (creative, media, digital, etc.) to develop comprehensive advertising strategies and campaigns that meet client goals.
• Ensure timely execution of projects, meeting deadlines, and maintaining the agency’s quality standards.
• Monitor ongoing campaigns to track performance, ensuring they stay within scope, budget, and timeline.

Project Management:

• Manage day-to-day operations of client accounts, including overseeing project timelines, deliverables, and budgets.
• Coordinate and communicate across departments (creative, media, production) to ensure smooth project flow.
• Prepare and manage client presentations, proposals, and campaign reports.

Client Reporting & Analysis:

• Regularly update clients on the performance of their campaigns, providing actionable insights and recommendations for optimization.
• Provide comprehensive reports that include key metrics, campaign performance, and ROI analysis.

Problem-Solving & Issue Resolution:

• Proactively identify potential issues or concerns, addressing them promptly to avoid disruptions in service or client satisfaction.
• Act as a mediator between the client and internal teams, ensuring that problems are resolved quickly and efficiently.

Budget and Financial Management:

• Ensure that campaigns are executed within agreed budgets, monitoring expenses and providing clients with budget updates.
• Approve and process invoices, keeping track of payments and any financial discrepancies.

Business Development:

• Support the agency’s efforts in client retention and growth by identifying opportunities for additional services or upsells.
• Assist with new business pitches, preparing presentations, and developing proposals for potential clients.
• Internal Collaboration & Coordination:
• Work closely with creative teams to ensure that all campaigns are aligned with the client’s objectives and creative brief.
• Communicate effectively with production, media, and strategy teams to ensure smooth workflow and campaign execution.

EDUCATION:

• Bachelor’s degree in marketing, communications, advertising, or related field (preferred) from a recognized institution.

WORK EXPERIENCE:

• Minimum of 4 years of experience in client service, account management, or a related field in an advertising or marketing agency.

KNOWLEDGE REQUIREMENTS:

• Proficiency with project management tools, Microsoft Office Suite, and other relevant software (e.g., CRM, reporting tools).
• Experience in managing budgets and understanding financial aspects of campaigns.
• Technology savvy.

SKILLS REQUIREMENTS:

• Communication Skills: Excellent written and verbal communication skills, with the ability to present ideas clearly to clients and internal teams.
• Project Management: Strong organizational skills with the ability to handle multiple projects simultaneously, ensuring deadlines are met.
• Problem-Solving: Ability to identify potential issues and work collaboratively to find solutions.
• Attention to Detail: High attention to detail in all aspects of client service, project execution, and reporting.
• Client-Focused: Passion for providing exceptional service and creating a positive client experience.
• Proactive: Anticipating client needs and taking initiative to meet them.
• Team-Oriented: Collaborative mindset with the ability to work effectively across different teams.
• Analytical: Ability to analyze campaign data and derive insights for optimization.
• Flexible: Adaptability to changing client needs and evolving project requirements.

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Responsibilities:

Project Coordination & Delivery:

• Converts concept designs into fully coordinated technical drawings using Revit, ensuring readiness for the construction stage.
• Coordinates technical design inputs with structural and MEP engineers, maintaining cost awareness throughout.
• Reviews drawings and documentation to ensure accuracy, completeness, and compliance with relevant standards.
• Collaborates with the quantity surveyor in the preparation of bills of quantities, including for turnkey projects.
• Manages the tender process and administers the building contract on behalf of the client.
• Supervises contractor work on site, chairs site meetings, and prepares post-meeting communications.
• Conducts site inspections, prepares snag lists, and produces as-built drawings upon project completion

Technical Design & Problem Solving:

• Produces and reviews detailed architectural drawings and specifications to the highest technical standard.
• Identifies and resolves technical design challenges, providing practical guidance and best-practice direction to the team.
• Monitors and integrates input from consultant team members to ensure cohesive project delivery

Team Leadership & Mentorship:

• Leads and manages project teams across multiple concurrent engagements.
• Conducts internal design and technical reviews to uphold quality standards and studio expectations

Client & Stakeholder Management:

• Engages with clients, consultants, and contractors across meetings, presentations, and project reviews.
• Manages client expectations while preserving design integrity and studio standard

Site Oversight:

• Conducts regular site visits to monitor construction progress and ensure compliance with approved designs.
• Identifies and addresses site issues promptly, delivering practical, timely solutions to keep projects on track

Documentation & Communication:

• Ensures all project communications are properly documented through official channels.
• Upholds company protocols for information management and project reporting

Requirements:

• Minimum of a Bachelor’s degree in Architecture from a reputable institution.
• Master’s degree in Architecture from a reputable institution.
• 6 – 10 years’ relevant experience in the architectural sector.
• Professional registration with NIA and ARCON