Client Service Officer at Bluesquad Limited

Job Summary

• Responsible for managing relationships with clients, ensuring that their needs are met, and providing efficient and high-quality service.
• Serve as the primary point of contact for clients, addressing inquiries and providing prompt, accurate responses.
• Build and maintain strong, long-lasting client relationships.
• Understand the client’s business needs and ensure services are aligned with their goals.
• Ensure timely delivery of services in accordance with agreed terms.
• Monitor service levels and handle any escalations or service-related issues.
• Collaborate with internal teams to address and resolve client concerns efficiently
• Respond to customer queries and resolve issues via email, phone, or in-person meetings
• Prepare and submit reports on client activities, feedback, and service performance.
• Assist in maintaining an updated client database and relevant documentation.
• Gather and analyse client feedback to improve the quality of service

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Experience: Minimum of 2-3 years in a client-facing or customer-service role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to manage multiple clients and tasks simultaneously.
• Proficiency in Microsoft Office Suite.
• High attention to detail and organizational skills.