Client Service Manager at Tecclight

Job Description

• Managing, leading, organizing, and directing client service teams.
• Plans and directs the day-to-day activities of the client service team to work towards the achievement of departmental targets as well as ensuring the efficient utilization of resources.
• Attending professionally to all walk-in customers, preparing tenders, quotations, invoices/receipts, and waybills.
• Building, maintaining & sustaining attractive & creative ambience for the showroom & products on all the floors.
• Achieving the sales targets and goals set for you and your team.
• Managing the sales process through specific software.
• Researching prospects and generating leads, ensuring traffic of potential customers to the showroom all the time.
• Handling customer questions, inquiries, and complaints professionally.
• Contacting potential and existing customers on the phone, by email, and in person.
• Increasing business opportunities through various routes to marketing.
• Recruiting and training client service team members.
• Monitoring team performance and motivating them to reach targets.
• Compiling and analyzing sales figures and reporting to the head, marketing & business development manager.
• Collecting customer feedback, market research, and developing a robust 24hours customer service policy.
• Keeping up to date with trends, styles, products, and competitors.
• Attract new and existing customers to the showroom regularly.
• Develop business-to-customer (B2C) initiatives to exceed the 85% sales target monthly.
• Develop and maintain technologically driven sales initiatives to drive sales exponentially. ensuring the company is exceptionally active and visible on all social media channels.
• Keep accurate inventory [hard & soft copy] of all company’s products both at the showroom and warehouse.
• Ensuring prompt & safe delivery of customer products.
• Promote cross-departmental communication.
• Conducting/participating in sales team meetings.
• Assist management in the reordering process.
• Boosting and increasing sales in the showroom consistently.
• Preparing monthly / annual sales reports & submit same to the head, marketing & business development manager when due.
• Any other assignments assigned to you by your senior colleagues.

Qualifications

• Candidates should possess a minimum of First Degree in relevant field.
• Minimum of 5 years experience in the field.
• Sex: Female Prefered.