Client Service Manager at Etu Odi Communications

Job Description  

• Take ownership and supervision of all elements of Pitch and RFPs submission processes from end-to-end.
• Formulate strategic plans/ business initiatives for all brands within your care; thereby organically growing the business.
• Source for new business and generate suitable leads for the agency through a defined sales funnel.
• Managing the client relationship through effective communication, problem-solving, and responding to requests.
• Taking client communication briefs and converting them into creative briefs.
• Coordination of process within the Agency from Creative, Media, and Production to achieve the smooth running of the campaign.
• Presenting and selling creative work.
• Conduct Quarterly competitive reviews of all the brands within your care.
• Ensuring that project deadlines and budgets are met, communicating, and seeking approval of any changes to these.
• Promptly respond and follow up on inquiries/queries from brand contacts.
• Develop and maintain a good job bag and billing system which must be shared monthly.
• Maintaining accurate records of meetings, decisions, and next actions.
• Working with Finance to limit write-offs, bill clients accurately, chase unpaid invoices, do reconciliations, and grow company revenue.
• Monitor and follow up on all outstanding cost estimates with clients.
• Monitor and follow up on lapsed clients.
• Update the contract management system with campaign change orders (campaign delays, optimizations, etc.) and alert a team of changes that will affect revenue.
• Manage and compile accurate and detailed weekly status reports for internal and external status meetings.
• Ensure all reports get to clients on time with zero error tolerance

Requirements

• Candidates should possess a Bachelor's Degree with 5 - 11 years work experience.