Client Service Executive at VIS Ideal Concept Limited

Job Summary

• As we scale our operations, we are seeking a seasoned and detail-oriented Client Service Executiveto lead our operations with integrity, accuracy, and strategic insight.

Responsibilities

• Understanding client needs and offering solutions and support
• Communicating and coordinating with internal departments to ensure client needs are fulfilled effectively
• Answering client inquiries and providing appropriate solutions or responses
• Maintaining a high level of professionalism with clients and working to establish a positive rapport.
• Tracking and maintaining records of client interactions, transactions, comments, and complaints
• Generating sales leads that develop into new customers
• Identifying and assessing clients’ needs to achieve satisfaction
• Collecting and analyzing client feedback to improve services
• Developing and managing client portfolios
• Maintaining updated knowledge of company products and services
• Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.