Client Service Executive at MacTay Consulting

Job Summary

• The Client Service Executive (CSE) works with the HRBP to align business objectives with resources and management in designated organizations and develops solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer's organization.
• The performance of the CSE will be measured along the agreed dimensions of the balanced scorecard using agreed KPIs.

The summary of the key responsibilities are as follows
Key Role:

• Recruitment and Onboarding of staff on behalf of clients’ managed
• Ensure that all Resource Details are captured on HRIS
• Ensure Resources have HMO, Pension and ID cards
• Ensure prompt payment of salary to Resources according to SLAs
• Ensure that Client receives invoices promptly according to SLA
• Ensure 100% SLA compliance
• Schedule annual training and village meeting for all external resources
• Maintain new entry and exit templates with correct required supporting credentials and document

Financials:

• Retain existing accounts
• Grow existing accounts
• Add new accounts to portfolio

Customer Service:

• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and resources.

Internal Processes:

• Ensuring process flow is seamless
• Ensure statutory compliance.

Leraning and Development:

• Continuous Improvement and Development in Knowledge, Skills and Ability.

Requirements

• Interested candidates should possess a BSc in any relevant field.
• CIPM Certification is an added advantage
• Proficient in Microsoft Office Application.