Client Service Executive at Davidorlah Farms

ROLE SUMMARY

• The Client Service Executive will be responsible for managing client interactions, handling inquiries, and ensuring a seamless customer experience. The role requires a professional, responsive, and detail-oriented individual who can represent the company effectively and maintain strong client relationships.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for clients via phone, email, and in-person
• Handle client inquiries, requests, and complaints promptly and professionally
• Ensure accurate documentation and follow-up with clients
• Coordinate with internal teams (operations, logistics, accounts) to fulfill client requests
• Maintain accurate records of client interactions, orders, and feedback
• Provide timely updates to clients about investment opportunities
• Build and maintain strong, long-term client relationships
• Escalate issues or service gaps appropriately to management

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
• 2–3 years proven experience in a client service or customer support role.

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills
• Strong interpersonal and relationship-management skills
• High level of professionalism and customer focus
• Attention to detail and strong organizational skills
• Ability to handle multiple client requests efficiently
• Problem-solving and conflict-resolution skills
• Proficiency in basic office tools

ADDED ADVANTAGE

• Experience working in an operations-driven, production, or agro-processing environment
• Prior experience handling B2B clients