Client Service Executive at Amitouch Global Concepts Limited

Job Summary

• We are seeking a proactive and customer-focused Client Service Executive to manage client relationships, ensure customer satisfaction, and act as a key point of contact between clients and the company.
• The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term client relationships.
• Understand client needs and provide appropriate solutions.
• Handle client inquiries, complaints, and escalations professionally.
• Coordinate with internal teams (sales, operations, finance, etc.) to ensure timely delivery of services.
• Monitor client accounts and ensure service level agreements (SLAs) are met.
• Prepare reports, presentations, and performance updates for clients.
• Identify opportunities for upselling or cross-selling services.
• Maintain accurate client records and documentation.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• 1–3 years of experience in customer service, account management, or client servicing.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building skills.
• Problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office and CRM software.
• Customer-oriented mindset with attention to detail.