Client Service and Communications Executive at Adker

Job Description

This position will manage client inquiries maintain client records, and address client complaints as well as providing clients with technical product information and general assistance. In addition, this position will also be responsible for overseeing the communications efforts of a company, mainly online awareness creation, digital marketing, presentations, brand management and public relations.

• Ensuring a positive and professional client service experience.
• Managing client inquiries via phone, email, online, or in person.
• Directing client complaints or complex queries to relevant departments in a timely manner.
• Providing clients with technical assistance on products and services.
• Escalating serious issues to management toward prompt resolution.
• Building positive client relations by checking in regularly and following up on active processes.
• Generating sales leads that develop into new customers.
• Develop and implement a communication strategy that includes media outreach and social media content creation.
• Responsible for the business’ communications platforms - social media handles and website
• Research and write press releases, and content for the company website, infographics, blogs, and newsletters.
• Create and implement strategic communication plans to enhance brand visibility.
• Drive the development and maintenance of a consistent brand image.
• Ensure brand messaging is aligned with overall business objectives.
• Monitor and manage online and offline brand presence.
• Work with other key units to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives.
• Monitor and analyze trends in the entertainment industry and competitor activities.
• Make data-driven recommendations for continuous improvement.

Qualifications

• Bachelor's degree in Communication, Marketing, or a related field.
• A minimum of 2-3 years experience in client services, communications strategy development, sales, or a similar role.
• Excellent written and verbal communication skills.
• Exceptional ability in providing professional, efficient, and friendly client services.
• Content writing experience for all media platforms with proven social media and networking expertise.
• Skilled in preparing presentations and infographics
• Strategic and creative mindset.
• Highly computer literate with capability in email, MS Office, Canva and related
  business and communication tools.