Client Service / Administrative Officer at Skyhigh Medical Centre

Job Responsibilities

• Warm welcoming of patients/Clients.
• Attending to patients enquires, complain, question and proffer/render appropriate support and provide solution
• Perform all clerical duties necessary to keep the hospital running
• Manage incoming calls & follow up patient for next scheduled appointment.
• Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately
• Give out Claim form to HMO patients, making sure patient sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer.
• Liaise with HMO’s and other corporate organization for patient eligibility and approval.
• Send daily reports to Head of Admin/Client Executive.
• Calling of dormant client/patient.
• Response to official email.
• Follow up with patient for their next schedule appointment.
• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done.
• Scheduling appointment /Proper Record Keeping.
• Gives detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up.
• File important document and keep them well arranged.
• Account reconciliation on payment received and expenses incurred in the day to day running, Update client Information and other basic update as required.
• Management of receivables from clients via: cash, cheque, direct payment and inter-switch.
• Ensure all receivables are remitted to the account department.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification
• Must have at least 1/3years work experience in health care.
• Resident in Lagos.
• Have a good communicationn skill.