Client Relationship Officer at Mapemond Limited

Responsibilities

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Develop and maintain professional relationship with colleagues and stakeholders to provide exceptional customer care services.
• Develop and maintain effective relationship with customers.
• Greet customers warmly and ascertain problem or reason for calling
• Interacting with clients and handling queries and complaints in a timely manner
• Act as the company gatekeeper
• Provide general support to visitors.
• Maintain an orderly workflow according to priorities
• Build a strong customer relationship management strategy to ensure customer satisfaction.