Client Relationship Officer at Fiphs Infrastructure Limited

Job Role / Objectives

• We seek to recruit a young, dynamic, and result-oriented Client Relationship Officer who will serve as the frontline representative of the company, and supporting the end-to-end contract management process of the organization, from bid preparation and submission through project execution to closeout.
• The successful candidate will play a key role in strengthening client relationships, supporting commercial operations, and ensuring timely financial follow-ups.

Position Overview / Responsibilities

• Assist in preparing and submitting competitive bid and tender documents.
• Support end-to-end contract management from award to project close-out.
• Build and maintain strong relationships with new and existing clients.
• Follow up on outstanding receivables and support collection strategies.
• Research and identify new commercial opportunities.
• Monitor market trends and develop strategies to maximize profit margin.
• Assist in managing the expenditure of the commercial budget.
• Prepare and review contractual and commercial documentation.
• Interpret financial, operational, commercial or customer insights to support business planning and development.
• Serve as the first point of contact for client inquiries and front office reception.
• Maintain effective working relationships internally and externally.
• Ensure invoices are raised within stipulated timelines.

Qualifications / Requirements

• B.Sc. or equivalent in Social Sciences, Business Administration, Marketing, or related field
• Minimum of 1-3 years’ experience in sales, marketing or business development
• Membership of professional management associations will be an added advantage
• Strong Negotiation and Communication skills.
• Excellent Interpersonal and relationship management skills
• Construction or related industry experience is an added advantage.
• Self –motivated, proactive, and result oriented.
• Strong organizational and multitasking skills.
• Ability to work effectively within a team environment.
• Great team player.