Client Relationship Officer (Branding and Activations) at HRLeverage Africa

Summary

• We are seeking for a resourceful and client-focused Client Relationship officer to join our growing team.
• This role is critical to our operations, bridging communication between clients, vendors, and internal departments to ensure smooth execution, timely delivery, and exceptional client satisfaction.

Main Duties & Responsibilities

• Serve as the primary liaison between Clients, vendors, and internal operations teams.
• Attend to all client-related matters and communications under the supervision of the Operations manager or designated supervisor
• Respond promptly and efficiently to client and vendor queries via calls, emails, and meetings.
• Support in managing vendor relationships, maintaining the vendor database, and ensuring timely service delivery.
• Handle budgeting, invoicing, documentation, and other administrative processes related to projects.
• Collaborate with internal teams to track production timelines, material requests, and purchase orders for ongoing projects.
• Participate in team meetings to provide updates on project status, challenges, and client feedback.
• Monitor onsite activities such as branding, activations, etc, providing detailed feedback to ensure client satisfaction and operational efficiency.
• Investigate project challenges, identify root causes, and propose actionable resolutions.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Mass Communication, or a related field.
• Minimum of 3–5 years’ experience in client service, operations support, or project supervision/coordination (preferably within an advertising or experiential marketing agency).
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Detail-oriented, proactive, and solutions-driven.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work collaboratively in a fast-paced, dynamic environment.

Why Join Us?

• Salary: N250,000 Monthly.
• Be part of a creative, dynamic team dedicated to innovation in advertising.
• Work alongside industry-leading vendors and suppliers.
• Competitive compensation, benefits, and opportunities for professional growth.

Application Closing Date
24th November, 2025.