Client Relations Manager at Oilserv Limited

Responsible for managing and growing commercial relationships with Umu-Gas CNG and NGL offtake customers, distributors, and industrial clients. The role serves as the primary commercial point of contact for clients, ensuring contract compliance, service reliability, and high levels of customer satisfaction, while identifying opportunities to expand the client base and strengthen revenue performance ahead of and following first gas.

Job Details

• Serve as the primary commercial contact for existing and prospective CNG and NGL offtake clients
• Negotiate, review, and manage offtake agreements, supply contracts, and service level agreements in coordination with Legal and Commercial functions
• Onboard new clients, including credit vetting, contract execution, and delivery setup coordination with Logistics
• Monitor contract performance and delivery schedules, working closely with the Logistics Manager to resolve supply or scheduling issues
• Investigate and resolve client billing queries, service complaints, and commercial disputes in a timely and professional manner
• Develop and maintain a client relationship management (CRM) system, ensuring accurate records of contracts, communications, and account history
• Track and report on client satisfaction, contract renewals, revenue performance, and key account metrics to the Commercials and Business Development Manager
• Identify and develop new business opportunities within the domestic gas market to support customer base growth
• Coordinate client-facing communications during planned maintenance, turnarounds, or supply disruptions
• Support pricing reviews, market intelligence gathering, and competitor analysis to inform commercial strategy
• Represent Umu-Gas at industry events, client meetings, and regulatory engagements as required

Requirements

• Minimum of 7 to 10 years' experience in client relations, key account management, or commercial roles within the oil and gas, energy, or industrial B2B sector; direct experience with CNG, NGL, LPG, or gas offtake agreements is highly desirable; demonstrable track record of managing key accounts and contract negotiations